Thank you for visiting www.diamondtoolus.com and shopping. The following are the terms and conditions that make up our shipping policy.

SHIPPING POLICY

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We offer free shipping on orders over $60 within the Worlds.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Generally, shipments are in transit for 5 – 7 days (Monday to Friday). Order cut off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 24 hours day (Monday to Friday).

Your order will be shipped to the designated address according to the shipping method selected during checkout:

After placing the order, you will receive an email confirming the order. If you do not receive the confirmation email within 24 hours, please contact us at [email protected]

How do you ship?

We ship orders using USPS mostly, 4PX logistics provider, free shipping, Standard Shipping.  After your order is processed by one of our facilities we will send it to the shipping company and it will be completely handled by them. You will be provided with a tracking number so you can follow along with your order

Cancellations:
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.